Terms & Conditions
# TERMS & CONDITIONS
**Last Updated: August 2026**
Welcome to **Kasthuri Mobile**, operated by **Kasthuri Mobile Solutions (Pvt) Ltd**. These Terms & Conditions (“Terms”) govern your access to and use of **[www.kasthurimobile.lk](http://www.kasthurimobile.lk)**, our **online mobile phone store in Sri Lanka**, and the purchase or use of products and services offered by Kasthuri Mobile.
Our products and services may include **brand new iPhones, used iPhones, pre-owned iPhones, used mobile phones, brand new mobile phones, Apple devices, smartphones, iPads, Mac computers, Apple Watch, AirPods, mobile phone accessories, Apple accessories, chargers, cables, cases, screen protectors**, pre-orders, reservations, warranties, delivery, **iPhone repair, mobile phone repair**, technical support and related after-sales services.
By accessing our website, creating an account, placing an order, purchasing a product or using a Kasthuri Mobile service, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable **laws of Sri Lanka**.
## 1. About Kasthuri Mobile
**Kasthuri Mobile Solutions (Pvt) Ltd**, trading as **Kasthuri Mobile**, operates an **online and retail mobile phone shop in Sri Lanka**.
Through **[www.kasthurimobile.lk](http://www.kasthurimobile.lk)**, customers may browse or purchase products and services including, where available:
* **Brand New iPhones in Sri Lanka**
* **Used iPhones in Sri Lanka**
* **Pre-Owned iPhones**
* **Used Apple iPhones**
* **Brand New Apple iPhones**
* **Used Mobile Phones**
* **Pre-Owned Mobile Phones**
* **Brand New Mobile Phones**
* **Apple Devices**
* **Apple iPhone**
* **Apple iPad**
* **Apple Mac and MacBook**
* **Apple Watch**
* **Apple AirPods**
* Smartphones from other available brands
* Tablets and smart devices
* **Apple Accessories**
* **iPhone Accessories**
* **Mobile Phone Accessories**
* Phone cases and protective cases
* Screen protectors and tempered glass
* Charging adapters and chargers
* Charging and data cables
* Power banks
* Wireless charging products
* Other compatible electronic accessories
* **Mobile Phone Repair Services**
* **iPhone Repair Services**
* Warranty and after-sales services
* Product reservations
* Product pre-orders
* Online ordering and delivery services
The availability of particular products, models, colours, storage capacities, conditions and services may change without prior notice.
## 2. Website Use
Customers must use **[www.kasthurimobile.lk](http://www.kasthurimobile.lk)** only for lawful purposes.
You must not intentionally:
* Attempt unauthorized access to customer or administrative accounts
* Interfere with website security
* Introduce malware or harmful software
* Manipulate prices, orders, inventory or payment systems
* Submit false or misleading information
* Place fraudulent orders
* Attempt unauthorized transactions
* Impersonate another person
* Abuse our online ordering, warranty or repair systems
* Use the website contrary to applicable Sri Lankan law
Kasthuri Mobile may reasonably restrict access where necessary to protect customers, transactions, our systems or our legitimate business interests.
## 3. Customer Accounts
Customers may create a **Kasthuri Mobile online account** to purchase products, manage orders and access available customer services.
Customers are responsible for providing accurate information and maintaining the confidentiality of their login credentials.
Account information may include a customer's name, email address, mobile number, delivery information, order history and other information reasonably required to provide our services.
Personal data is processed in accordance with the **Kasthuri Mobile Privacy Policy** and applicable Sri Lankan data-protection requirements.
## 4. Product Information
Kasthuri Mobile makes reasonable efforts to accurately describe products listed on our **online mobile phone store**.
Product information may include:
* Brand
* Model
* Storage capacity
* Colour
* Condition
* Grade
* Battery health
* Region or model information
* IMEI or serial information where appropriate
* Technical specifications
* Included accessories
* Warranty
* Availability
* Price
Product photographs are primarily provided for identification and presentation. Actual appearance may differ slightly due to photography, display settings, manufacturing variations and, particularly for **used phones and pre-owned devices**, the condition of the individual product.
## 5. Brand New iPhones & Brand New Mobile Phones
Products identified as **Brand New**, including **Brand New iPhones**, are sold according to the condition, packaging, activation status, warranty and other information stated for the particular product.
A product's warranty may be provided by Kasthuri Mobile, a manufacturer, distributor or another stated warranty provider.
Customers purchasing a **new iPhone in Sri Lanka** or another brand-new electronic device should review the individual product description and applicable warranty information before completing the purchase.
## 6. Used iPhones, Used Phones & Pre-Owned Devices
Kasthuri Mobile may sell **Used iPhones, Pre-Owned iPhones, Used Apple Devices, Used Smartphones and Used Mobile Phones in Sri Lanka**.
A product identified as **Used** or **Pre-Owned** has previously been owned, activated or used unless expressly stated otherwise.
Because these are individually inspected devices, cosmetic appearance and technical condition may vary between units.
Where available, individual listings may provide:
* **Grade A++**
* **Grade A+**
* Battery Health percentage
* Storage capacity
* Colour
* Device model
* Region/model information
* IMEI information
* Warranty period
* Price
* Individual condition information
Kasthuri Mobile's condition grades are internal product classifications and should not be interpreted as official Apple or manufacturer grading standards unless expressly stated otherwise.
Customers should carefully review the individual device information before purchasing a **used iPhone or used mobile phone online**.
## 7. Used iPhone Battery Health
Battery condition is particularly relevant when purchasing a **used or pre-owned iPhone**.
Where Kasthuri Mobile displays a battery health percentage, it generally represents the information available during inspection or listing.
Battery health and performance may subsequently change because of:
* Normal battery ageing
* Charging cycles
* Usage patterns
* Temperature
* Software changes
* Charging accessories
* Other operating conditions
A displayed battery-health percentage therefore should not be interpreted as a guarantee that the percentage will remain unchanged after purchase.
Any applicable battery warranty will be governed by the warranty terms provided for the relevant product.
## 8. Apple Devices
Kasthuri Mobile may sell various **Apple devices in Sri Lanka**, including available generations and models of:
* **Apple iPhone**
* **Apple iPad**
* **Apple Mac**
* **Apple MacBook**
* **Apple Watch**
* **Apple AirPods**
* Other Apple products and compatible accessories
Availability, specifications, model generations, colours and storage capacities may vary.
References to Apple products are used to identify compatible or genuine branded products as applicable. **Apple Inc. is the owner of its respective trademarks.**
Unless expressly stated otherwise, use of Apple product names on our website does not itself represent an official affiliation, authorization or endorsement by Apple Inc.
## 9. Mobile Phone & Apple Accessories
Kasthuri Mobile may sell **mobile phone accessories, iPhone accessories, Apple accessories and smartphone accessories in Sri Lanka**.
These may include:
* iPhone cases
* Mobile phone cases
* Tempered glass
* Screen protectors
* Camera lens protectors
* Charging adapters
* USB charging cables
* USB-C cables
* Lightning cables
* Wireless chargers
* MagSafe-compatible accessories
* Power banks
* Car chargers
* Earphones and headphones
* Phone holders and stands
* Other mobile and electronic accessories
Accessory compatibility can vary by device model and generation. Customers are responsible for selecting the correct model or compatibility option where that information is clearly provided.
## 10. Prices
Unless otherwise stated, website prices are displayed in **Sri Lankan Rupees (LKR)**.
Prices may vary depending on factors such as:
* Product model
* Storage capacity
* Colour
* Product condition
* Used-device grade
* Battery health
* Supplier prices
* Exchange rates
* Import costs
* Applicable taxes
* Market conditions
* Promotions
Different individual **used iPhones or pre-owned devices** of the same model may therefore have different selling prices.
Kasthuri Mobile may correct an obvious typographical, technical or pricing error, subject to applicable law.
## 11. Orders
Placing an order through [www.kasthurimobile.lk](http://www.kasthurimobile.lk) constitutes a request to purchase the selected product.
Before accepting or fulfilling an order, Kasthuri Mobile may verify:
* Product availability
* Customer details
* Payment
* Delivery information
* Transaction security
An order may be declined or cancelled where reasonably necessary because of stock unavailability, unsuccessful payment, incorrect information, obvious listing errors, suspected fraud or other legitimate reasons.
Where payment has already been received for a cancelled order, any refund due will be handled according to the applicable refund process and Sri Lankan law.
## 12. Product Availability & Individual Devices
Our website may display products as:
**Available, In Stock, Coming Soon, Pre-Order, Reserved, Out of Stock or Sold.**
For **used iPhones and pre-owned mobile phones**, each IMEI-specific unit may constitute an individual stock item.
Purchasing one device does not guarantee that another device of exactly the same grade, colour, battery health, condition or price will remain available.
## 13. Reservations
Selected **brand new iPhones, used iPhones, Apple devices and other mobile phones** may be eligible for reservation with an advance payment.
Reservation requirements, advance amounts and relevant conditions will be displayed or communicated where applicable.
Ownership does not transfer merely because an item has been reserved.
## 14. Pre-Orders
Customers may be able to **pre-order iPhones, Apple devices, smartphones or other products** that are not currently in stock.
Expected arrival dates are estimates unless expressly guaranteed.
Delays may result from manufacturers, suppliers, international shipping, customs clearance, regulatory requirements or circumstances outside our reasonable control.
## 15. Payment
Available payment methods may include, depending on the transaction:
* Credit cards
* Debit cards
* Online payment gateways
* Bank transfers
* Cash
* Card payments
* Other approved payment methods
Third-party banks and payment gateways may apply their own processing, verification, security and transaction conditions.
Kasthuri Mobile will not request a customer's online banking password, card PIN or other confidential authentication credentials.
## 16. Delivery in Sri Lanka
Kasthuri Mobile may provide **mobile phone delivery and online order delivery within Sri Lanka**, subject to service availability.
Customers must provide accurate recipient, contact and delivery-address information.
Estimated delivery periods are not guaranteed unless expressly stated.
Courier delays, weather conditions, public holidays, incorrect addresses and other circumstances may affect delivery times.
## 17. Order Cancellation
Customers wishing to cancel an order should contact Kasthuri Mobile as soon as reasonably possible.
Cancellation may not be possible after a product has been dispatched, specially ordered, activated, registered, customized or otherwise processed in a way that reasonably prevents cancellation.
Applicable consumer rights under Sri Lankan law remain unaffected.
## 18. Returns, Exchanges & Refunds
Eligibility for a **return, replacement, exchange or refund** depends on the product, circumstances and applicable legal rights.
Relevant considerations may include:
* Whether the product is brand new or used
* Product condition
* Reason for return
* Activation status
* Physical damage
* Missing accessories
* Packaging
* Warranty status
* Time elapsed since purchase
Detailed conditions are provided through the applicable **Returns & Refund Policy** and **Warranty & Claim Policy**.
Nothing in these Terms is intended to exclude a mandatory consumer right that cannot legally be excluded under Sri Lankan law.
## 19. Product Warranty
Products sold through Kasthuri Mobile may include a:
* **Kasthuri Mobile Warranty**
* Manufacturer warranty
* Distributor warranty
* Other specifically stated warranty
Warranty duration and coverage may differ between **brand new iPhones, used iPhones, other used mobile phones, Apple devices and accessories**.
Customers should refer to the product listing, invoice, warranty record and **Warranty & Claim Policy** for the applicable warranty.
## 20. Warranty Exclusions
Subject to applicable law and the specific warranty provided, warranty coverage may not apply to issues caused by circumstances such as:
* Accidental or physical damage
* Liquid or moisture damage
* Misuse
* Unauthorized repairs
* Unauthorized modification
* Improper charging or incompatible accessories
* External damage
* Deliberate damage
* Altered or removed identifying information
Specific warranty terms applicable to the purchased product take precedence where they provide more detailed coverage information.
## 21. IMEI, Serial Numbers & Device Identification
Kasthuri Mobile may record **IMEI and serial numbers** for legitimate purposes including:
* Inventory management
* Product identification
* Sales records
* Warranty verification
* Warranty claims
* Repair history
* Service tracking
* Fraud prevention
Full IMEI numbers may be masked when displayed publicly on the website for security and privacy purposes.
## 22. iPhone & Mobile Phone Repair Services
Kasthuri Mobile may provide **iPhone repair, Apple device repair and mobile phone repair services in Sri Lanka**.
Available services may include diagnosis and repair of issues relating to:
* Displays and screens
* Batteries
* Charging systems
* Cameras
* Speakers and microphones
* Software
* Other device components
The availability and price of repair services depend on the device, fault, parts availability and inspection findings.
An initial estimated repair price may change if additional faults are identified during technical inspection.
Where appropriate, customer approval may be obtained before additional chargeable work is undertaken.
## 23. Customer Data During Repairs
Customers should maintain an appropriate backup of important data before submitting an **iPhone, smartphone or other electronic device for repair**.
Electronic devices can contain photographs, contacts, messages, applications, documents and account information.
Kasthuri Mobile takes reasonable care when handling customer devices, but customers remain responsible for maintaining backups wherever reasonably possible.
Personal information is handled according to our **Privacy Policy**.
## 24. Promotions, Offers & Discount Codes
Kasthuri Mobile may offer:
* iPhone promotions
* Mobile phone offers
* Accessory promotions
* Discount codes
* Seasonal promotions
* Special online prices
* Other promotional campaigns
Promotions may be subject to availability, validity periods, eligible products and additional promotional conditions.
## 25. Product Authenticity & Third-Party Brands
Where a product is described as an original or genuine branded product, that description relates to the product offered by Kasthuri Mobile.
Where an accessory is described as **compatible**, this does not necessarily mean that it is manufactured by the device manufacturer.
Third-party trademarks including **Apple, iPhone, iPad, Mac, MacBook, Apple Watch and AirPods** remain the property of their respective trademark owners.
## 26. Intellectual Property
The original content and branding of [www.kasthurimobile.lk](http://www.kasthurimobile.lk), including the **Kasthuri Mobile name, logo, website design, graphics and original written content**, are owned by or licensed to **Kasthuri Mobile Solutions (Pvt) Ltd**, except for third-party intellectual property.
Unauthorized copying or commercial exploitation may violate applicable intellectual-property laws.
## 27. Website Availability & Security
Kasthuri Mobile takes reasonable measures to maintain the availability and security of our **Sri Lanka e-commerce website**.
Continuous or error-free access cannot be guaranteed because maintenance, upgrades, hosting failures, internet outages, security events or circumstances outside our reasonable control may temporarily affect availability.
## 28. Privacy & Data Protection
Customer information collected through our **online shopping, warranty, repair, delivery and customer account systems** will be handled in accordance with the **Kasthuri Mobile Privacy Policy** and applicable Sri Lankan data-protection requirements.
Customers should review our Privacy Policy before submitting personal information.
## 29. Limitation of Liability
To the maximum extent permitted by applicable law, Kasthuri Mobile will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict or limit any liability or consumer right that cannot lawfully be excluded under Sri Lankan law.
## 30. Changes to These Terms
Kasthuri Mobile may update these Terms & Conditions where reasonably necessary because of changes to our products, website, payment systems, delivery arrangements, warranties, repair services, business operations or applicable legal requirements.
The latest version will be published on **[www.kasthurimobile.lk](http://www.kasthurimobile.lk)** together with the applicable Last Updated date.
## 31. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the **laws of the Democratic Socialist Republic of Sri Lanka**.
Any dispute relating to these Terms, our website, products or services will be dealt with under applicable Sri Lankan law and before the competent courts or authorities of Sri Lanka, subject to any mandatory consumer rights or dispute-resolution procedures that apply.
## 32. Contact Kasthuri Mobile
For enquiries regarding **brand new iPhones, used iPhones, used mobile phones, Apple devices, mobile accessories, online orders, delivery, warranty, iPhone repairs, mobile phone repairs, returns or these Terms & Conditions**, please contact:
**Kasthuri Mobile Solutions (Pvt) Ltd**
Trading as **Kasthuri Mobile**
**Sri Lanka**
**Website:** [www.kasthurimobile.lk](http://www.kasthurimobile.lk)
**Email:** [contact-info@kasthurimobile.lk](mailto:contact-info@kasthurimobile.lk)
**Customer Support:** +94 74 100 1000
By accessing [www.kasthurimobile.lk](http://www.kasthurimobile.lk), creating a customer account, placing an order or purchasing a product or service, you agree to these Terms & Conditions, subject to your rights under applicable Sri Lankan law.
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